Customer Service

FAQs

Products

Beyond Products:

Q: You have many products. Can you summarize how they are named?

A: Beyond's products are named with two bits of information.
Fabric + Product = Name ie. Cold Fusion (fabric) + X Jacket (product) = Cold Fusion X Jacket
Lets try that again with a pant. Glacier (fabric) + Shock Pant (product) = Glacier Shock Pant

Simple Heh? This one page PDF will summarize this point even better: Product Matrix.pdf <460k>

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  1. How long will it take to receive my new Beyond?

  1. We usually create your custom Beyond in 3 weeks, and then there is shipping time. The last few months, the popularity of the Beyond product caught even us off guard. Timelines crept into 6 & sometimes 7 weeks. We are now back down to 4-5 weeks, and have taken steps to make sure that extended timelines do not happen again.

  1. What happened to BeyondFleece and BeyondTactical?

  1. Beyond now offers a full line of clothing so 'Fleece' no longer was relevant, and we found that many of our customers were not aware of all products offered across both sites. NOW, it is all available to you.

  1. Do I have to have my Beyond custom fit?

  1. Short Answer? No. But, after creating tens of thousands of custom made fleece and soft shells we know that most, if not all of you, have a measurement or two that doesn't fit into a standard size. We would like to make sure that your new Beyond fits perfectly, which will make you feel good and look great.

    The Measurements do not take long, the site walks you through them, and it is worth it. If you do not know the measurements, or do truly want a standard size, this is now available, on all products.

Further Questions? Please take a look at the right, or Connect with us.

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  1. How do I wash my Beyond garment?

  1. We recommend the same care for all of our products.

    • Wash your garment inside out, in a regular wash with warm water.
    • Allow the garment to AIR DRY.
      • This is due to the lamination of fabrics, and the synthetic nature of the garments
      • They should be almost dry after spin cycle of the washing machine.
  1. Is the Cold Fusion your warmest jacket?

  1. No. The Cold Blooded is the warmest fleece on the market. With two layers of thick fleece and Polartec's Windbloc membrane, the Cold Blooded is the warmest fleece on the market, and recommended for anyone in cold conditions, or who finds themselves cold alot of the time.

  1. Could you summarize temperature ratings and wind protection for all of your products?

  1. Once you choose a product, our Hex rating system will show on the top right of your screen. It is a 5 Hex system. The system is only relative, so a 1 does not mean the product is bad. It just means that that property is not that product's focus. An example of this is the warmth of Steel. It gets a 1 but only because we have so many other warm products. Product Matrix.pdf <10k>

  1. What if my jacket does not fit right?

  1. Thankfully this problem only occurs 2% of the time, but if it does, please call us within 30 days of receiving your order. We will be able to fully remedy the situation with our 100% RightFit guarantee. After this period our garments are guaranteed for quality and workmanship only.

  1. Why should I have a custom made jacket when a product off the rack fits me fine?

  1. Good question. Many of our customers thought the same thing until they received their custom fit jacket. They then found that the rack products really didn't fit fine. They just didn't know any better. A custom fit is an amazing feeling. Many Beyond Customers say "its not just a superior jacket, its a perfect jacket".

    Then of course there is your choice of options. If you are going into the back country for three weeks, you don't want to carry any weight that you don't need. -or- you get to choose, if you are a climber with needs for many pockets and pitzips for ventilation. Your choice, Your Beyond.

    Another reason is that all Beyond products are American Made. This is very rare in today's international economy. Benefits of American Made goods are many, but two of the most important are American jobs, and less polution shipping the products from overseas.


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